Contact Virtual Browser

Troubleshoot First

Most questions resolve without waiting for a human reply:

Check the Troubleshooting Guide — covers startup failures, profile anomalies, and proxy issues
Check the Help Center — operational docs organized by feature
Check API Errors and Troubleshooting — the error-code reference
Check the FAQ — high-frequency questions by topic

Coming with this context makes any follow-up much faster.

Technical Support

Channel	Best for
GitHub Issues	Bug reports, feature requests, compatibility feedback
In-client feedback	Reporting anomalies encountered while using the client
Documentation comments	Errors, broken links, or unclear wording in the docs

What to include in a report:

Virtual Browser client version (see Changelog)
Operating system and version (e.g. Windows 11 23H2)
Browser core version
Reproduction steps
The exact error text or a screenshot
Relevant profile configuration (redacted — never include real account credentials or proxy passwords)

Never post real account passwords, cookies, proxy credentials, or screenshots containing personal identity information in a public issue.

Feature Requests

We prioritize by "breadth of impact × frequency of need." These areas get particular attention:

Completeness and consistency control of fingerprint parameters
Batch operations and bulk import/export
Stability and coverage of automation interfaces (REST API / CLI / MCP)
Window synchronizer and multi-device continuity
Team permissions and audit capabilities

When suggesting a feature, describe the complete workflow you want to complete, not just the button you want. Workflow descriptions reveal how features combine, which is usually closer to real usage than isolated feature requests.

Business and Partnerships

Type	Description
Proxy providers	Integration for multi-account proxy resources
Tool integrations	Virtual Browser as the browser environment layer in your ecosystem
Channel distribution	Distribution to developer-tool and cross-border service audiences
Content collaborations	Joint technical content on fingerprints, proxies, and multi-account operations

Please include your use case, user scale, and the form of cooperation you have in mind.

Referral Program

Recommend Virtual Browser to new users through the Referral Program to earn a referral commission. Rules, settlement, and common questions are documented on that page.